Q. What is Integrity Designs?
A. Integrity Designs is a full service graphic design firm with numerous graphic offerings. Visit our Rates Page to see a complete listing of our capabilities.
Q. How long has Integrity Designs been in operation?
A. Since 2005.
Q. What software do you use?
A. Kira Cheree holds a degree in Digital Imaging and was professionally trained in all Adobe Suites professional products.
Q. What is your turn around time?
A. Turnaround time is based the on the project. All projects are asked to be given a 7-10 business day turnaround. Rush jobs are available at an additional fee of $50.00
Q. What are your hours of operation?
A. Projects are worked on Monday – Friday between the hours of 8am – 5pm. We do not work on projects or consult with clients during the weekends, except in the case of an emergency. Emergencies are determined at the discretion of Integrity Designs. All emails and phone calls received after business hours will be handled first thing Monday morning in order of priority.
Q. Is a deposit required to start my project?
A. Yes, Integrity Designs requires a 50% deposit to place your project in production. The remaining balance is due upon final approval.
Q. Can you start work without a deposit?
A. Sorry, we will politely decline. The initial deposit puts your project in production and helps fund up-front costs that may be required to start.
Q. What is Flier?
A. A flyer or flier, also called a circular, handbill or leaflet, is a form of paper advertisement intended for wide distribution and typically posted or distributed in a public place or through the mail. Flyers may be used by individuals, businesses, or organizations to: Promote a good or service, such as a restaurant, event or business. They come in all sizes as small as a 3×5 to 8×11.
Q. How much do you charge for revisions?
A. Each project has a determined amount of revisions. Additional revisions are $25 and up per round pending the type of project.
Q. What is a revision round?
Integrity Designs presents a proof; you make revisions; and we make the required changes. That completes round one. The process of refining continues until both parties reach round four. Additional rounds are billed at $25/hour.
Q. Why do I have to pay $25/hour after four rounds?
A. To keep our prices as low as possible while offering great value, we include four rounds of revisions in each package. Experience has proven that clients who take this part of the process seriously rarely exceed four rounds. It bears repeating that you are allowed unlimited revisions per round. It is important that your project moves forward, that deadlines are met and that you stay within budget.
Q. How can I limit revisions?
A. Several tips make the collaboration process easier for both parties. First, it is Integrity Designs responsibility to make sure we conduct a detailed design brief that meets your expectations in the initial concept. And it is your responsibility to use your four rounds of revisions efficiently.
1. Involve the end decision maker as soon as possible and keep him or her involved.
2.Don’t show the design to everyone within reach and ask them to recommend changes. Humans are creatures of habit who feel obligated to suggest change just for the sake of doing so. We do recommend, however, that you get initial input from as many people as you need and give us those ideas. We will try to incorporate them in the first design concept. Keep the actual revision and collaboration process to 1 or 2 people. Otherwise, design and creativity are compromised.
3. Look over your proof as thoroughly as possible and make appropriate comments, remarks and revisions. When you’re done, check it again, and submit changes to us.
4. Trust us. We have worked in the trenches for years, and we have clients and projects to prove it. We strongly encourage that you resist the urge to redesign your proof. If in doubt, ask questions, make suggestions and, together, we will discuss options. Remember, you hired us to be the experts so let us.
Q. When do I make my final payment?
A. When you have approved your last or only item(s), final payment is due.
Q. Do you charge rush fees?
A. We can’t give you a definite yes or no because each case is considered individually. Integrity Designs believes that planning ahead yields far better results than a job done on the fly. Racing against time and wrestling with panicked owners and employees isn’t fun. We realize, however, that things happen. If you make a last-minute request, Integrity Designs reserves the right to take the job at the usual price or add a $50.00 markup. But we will not reject the job because it puts other clients’ projects in jeopardy or because we refuse to work under pressure. Honestly, we thrive on it.
We believe customer service is the rule not the exception. We’re not in it for the quick win but winning over the long haul. Integrity Designs does not outsource its calls or generate automated email responses. And we haven’t forgotten what Mama taught us: to treat others like we want to be treated. So give us a call; the first consultation is always free.
We are answers questions daily! Let us know what you need to know!